Privacy Policy

1. Information We Collect

We may collect the following types of information:

1.1 Information you provide to us:

• Contact information (name, email address, phone number, postal address)
• Property details when requesting cleaning services
• Communications with us (emails, calls, feedback forms)
• Payment information (we do not store payment card details)
• Account information if you create an account with us
• Newsletter subscriptions and marketing preferences

1.2 Information we collect automatically:

• Technical information about your visits to our website (IP address, browser type, device information)
• Information about how you use our website (pages visited, time spent on pages)
• Cookies and similar technologies (see our Cookie Policy)

1.3 Information from third parties:

• Information from third-party services if you connect these to our services
• Information from social media platforms if you engage with us through these channels
• Feedback and reviews you leave on third-party review sites

2. How We Use Your Information

We use your information for the following purposes:

2.1 Providing our services:

• Processing and fulfilling your cleaning service requests
• Managing your account and relationship with us
• Processing payments and preventing fraudulent transactions
• Communicating with you about your cleaning services

2.2 Improving our services:

• Analysing how our services are used to improve them
• Researching and developing new services
• Training our staff and monitoring quality

2.3 Marketing:

• Sending you information about our services, offers, and promotions (where you have consented)
• Personalising your experience on our website
• Running promotions, competitions, and surveys

2.4 Legal obligations:

• Complying with legal and regulatory requirements
• Addressing disputes, complaints, or legal proceedings
• Enforcing our terms of service and other agreements

3. Legal Basis for Processing

We process your personal information on the following legal bases:

• Contract: Processing necessary for the performance of a contract with you (such as when you book our cleaning services)
• Legitimate interests: Processing necessary for our legitimate interests, provided these interests are not overridden by your rights and freedoms (such as improving our services)
• Consent: Processing based on your specific consent (such as for marketing communications)
• Legal obligation: Processing necessary to comply with our legal obligations

4. How We Share Your Information

We may share your information with:

• Service providers: Companies that provide services on our behalf (such as payment processors, cleaning staff, IT service providers)
• Professional advisers: Lawyers, accountants, auditors, and insurers
• Authorities: Government authorities, law enforcement, or other third parties when required by law
• Business transfers: In connection with a business transaction such as a merger, acquisition, or sale of assets

We require all third parties to respect the security of your personal information and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.

5. Data Security

We have implemented appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or alteration. These include:

• Encryption of sensitive data
• Access controls and authentication procedures
• Regular security assessments and testing
• Staff training on data protection

While we take all reasonable steps to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including:

• Providing and managing our services
• Complying with legal, accounting, or reporting requirements
• Resolving disputes
• Enforcing our agreements

When your personal information is no longer required for these purposes, we will securely delete or anonymise it.

7. Your Rights

Under UK data protection laws, you have the following rights:

• Access: The right to request a copy of the personal information we hold about you
• Rectification: The right to request correction of inaccurate or incomplete information
• Erasure: The right to request deletion of your personal information in certain circumstances
• Restriction: The right to request restriction of processing in certain circumstances
• Data portability: The right to receive your personal information in a structured, commonly used format
• Objection: The right to object to processing based on legitimate interests, including profiling, and for direct marketing
• Automated decisions: The right not to be subject to automated decision-making, including profiling, with legal or significant effects
• Withdraw consent: The right to withdraw consent at any time where we rely on consent to process your information

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We will respond to your request within one month.

8. Cookies and Similar Technologies

We use cookies and similar technologies to enhance your experience on our website, analyse how our website is used, and for marketing purposes. For more information about how we use cookies, please see our Cookie Policy.

9. International Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

If we transfer your personal information outside the UK or the European Economic Area (EEA), we will ensure that appropriate safeguards are in place to protect your information, such as:

• Transferring to countries that have been deemed to provide an adequate level of protection
• Using specific contracts approved by relevant authorities that give personal information the same protection it has in the UK and EEA
• Implementing appropriate technical and organisational measures to ensure the security of your data

10. Children's Privacy

Our services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can delete such information.

11. Third-Party Links

Our website may contain links to third-party websites, plugins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

13. Contact Us

If you have any questions about this Privacy Policy, or if you wish to exercise any of your rights under data protection laws, please contact us:

Pryanaya Perlovka
123 Cleaning Street
London, EC1A 1BB
United Kingdom

Email: [email protected]

Phone: +44 20 7123 4567

14. Complaints

If you are not satisfied with our response to your concerns, you have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire, SK9 5AF
United Kingdom

Website: https://ico.org.uk/

Telephone: 0303 123 1113